Help Is Waiting

Reach the Right 24 Casino Contact in One Step

Support staff at 24 Casino answer around the clock, so live chat and phone lines are staffed the moment your question arrives.

Get in touch Licensed and independently audited

Paid out today

697,914 C$

7,637 Players online now

Operating under license ALSI-880623 issued by the Anjouan Offshore Finance Authority since 2007

Withdrawals processed in an average of 22 minutes, with up to C$31,000 per transaction

All transactions and personal data protected with 256-bit AES encryption

24 Casino Lines

24 Casino Support Channels: Chat, Mail or Call

Three staffed routes, three jobs: this is which one ends your problem fastest.

Chat with an agent

Chat suits a stuck deposit or a bonus that will not load; agents answer within five minutes and the line never closes.

Open chat

When chat cannot show paperwork

E-mail acts on documents, statements and anything needing a trail; write to [email protected] and expect a reply within six hours.

Write to us

Speak now instead of typing

Call +1 416 204 5946 (ET) for anything urgent, like a locked account; someone picks up in about five minutes, day or night.

Call support

24 Casino Canada Desk

Canadian Players Get a Local Line and Hour

Bookmark this before your first withdrawal, when a Canadian number and the right watchdog matter most.

Reach Us

Canada line+1 416 204 5946

Support clockET

LanguagesEnglish, French, German, Spanish

E-mail[email protected]

Supervision

Licensed byAnjouan Offshore Finance Authority, ALSI-880623

Get Help

Gambling supportResponsible Gambling Council, Gamblers Anonymous, Problem Gambling Institute of Ontario

Where do you turn when play stops feeling like play?

When play stops working, the groups below hear you out at no cost and with no connection to 24 Casino. Each one covers a different part of the problem, from a helpline call to structured counselling in Ontario.

Responsible Gambling Council. A province-wide information line and counselling network for anyone worried about their own play or someone else's.

Gamblers Anonymous. Peer-led meetings across Canada where people share their experience of stopping or cutting back.

Problem Gambling Institute of Ontario. Assessment and treatment for Ontario residents whose betting has moved past what they planned.

24 Casino Mailboxes

Which Address Handles Your Request?

24 Casino runs one mailbox per job, so your message lands with the team that can actually close it.

Account

Support and general help[email protected]

Verification and document checks[email protected]

Payments

Deposits and withdrawals[email protected]

Other Business

Complaints and escalation[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Five Details Turn a Long Chat Short

Line these up first and the agent can act on the first reply, not the fifth.

Registered e-mail address on screen
Account ID or last deposit amount
Payment method name and last four digits
Screenshot of the error or bet slip
Exact time the problem appeared

24 Casino answering clock

Match the Channel to Your Patience

Late at night or mid-afternoon, these are the windows and waits in Eastern Time.

Live chat

Chat hoursAvailable around the clock

Chat first reply5 minutes

Time zoneET

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+1 416 204 5946

Phone wait5 minutes

Answers in one read

Ask first, worry later

Clear replies on hours, identity checks, languages, licensing and shutting an account.

trustWhat happens when I need help at 3 a.m. on a weekend?+

Someone answers at every hour of the week, including holidays, because lines run around the clock in Eastern Time. A Sunday morning message lands with the same team as a Tuesday afternoon one. Chat and phone replies typically arrive within five minutes, e-mail within six hours.

trustWhat happens when support looks up my account?+

Your registered e-mail address is enough to start, and nothing else is asked at that stage. Support never requests your password, so treat any message that does as fraudulent. Have your player ID or last deposit ready to speed things up.

trustDo I need a special reason to see my data?+

Every player may ask what is held about them and request a copy or deletion. Send the request from your registration address to [email protected]. Records needed for licensing and payment checks may be kept where law requires it.

trustCan I get help in French rather than English?+

Agents reply in English, French, German and Spanish. A player in Montreal can write in French and get a French answer from the same queue. You never need to translate a problem into a second language.

trustWhat if I want to check who runs this casino?+

24 Casino LLC operates under licence ALSI-880623, granted by the Anjouan Offshore Finance Authority. The company number is 783044 and the registered address sits in Bandar Salaam, Mutsamudu. Licensing details appear in the footer of every page.

trustCan I shut my account and still get my money?+

A request to [email protected] closes your account without argument and without a fee. Any balance still sitting there is returned to you after standard verification. If you later want back in, reopening depends on the review of that closure.

Who runs the site

Licence holder and head office

Read it once and you will know exactly which company holds your account and its licence.

Company

Legal name24 Casino LLC

Company number783044 (Anjouan)

AddressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-880623

Written contact

Support e-mail[email protected]

Escalation path

A Route That Climbs Higher

If a reply settles nothing, this is the order that keeps your case moving and documented.

Details before demands

Start with support and state the outcome you want, plus dates, amounts and any reference you already hold. Keep the thread intact so nothing has to be retold.

Reference and reply date

Ask for a case reference and a written answer with a deadline. That number becomes the anchor for every later message and proves the date you raised it.

Can a manager look again?

Should the answer still miss, request a review by a manager in the same thread. A supervisor re-reads the history and replies with a decision you can keep.

24 Casino licence holder and regulator

Unresolved after that, you may take the matter to the Anjouan Offshore Finance Authority, the regulator named in the 24 Casino licence. Send the full thread and reference.