Identity checks

Verify your 24 Casino account before you cash out

Every licensed casino runs this identity check to keep money clean, and ours usually closes within 53 hours.

Start verification now

Operating under license ALSI-880623 issued by the Anjouan Offshore Finance Authority since 2007

The check, briefly

Verification essentials at a glance

Most players worry the check drags on forever, and this table kills that idea fast.

Who reviews

24 Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-880623

Review time

53 hours

Checked latest

before the first withdrawal

Questions e-mail

[email protected]

Minimum age

19+

Four moves

One upload instead of three retries

Four short moves that keep your file out of the queue a second time.

Corners right inside the frame

Shoot your government-issued photo ID, or scan the front and back, and keep all four corners inside the frame with no glare across the face.

One recent address copy

Pick a proof of address dated recently, showing your name and your full Canadian address exactly as they sit in your profile.

When your card goes on file

Photograph the payment card you used, front side only, and mask the middle digits so only your name and the last four stay visible.

After sending, before the answer

Nothing more to send once the files land, though a specialist may ask for a better copy; watch your inbox and the verification address replies.

At the upload screen

Send the papers that clear your name

Players fear a foggy list of demands, so here is exactly what gets looked at.

Government-issued photo ID

ConfirmsYour name, face and date of birth

Copy must showAll four corners, clear photo, valid dates

Proof of address

ConfirmsWhere you actually live

Copy must showYour name, full address, recent date

Payment card image

ConfirmsThe card funding your deposits

Copy must showCardholder name, last four digits, front side

Four marked moments

Steady play, sudden review

You will know each moment that pauses your account and what the team then asks for.

A payment out of pattern

At the point a payment sits far above your usual pattern, the team asks for government-issued photo ID and proof of address.

The birth date you entered

When your date of birth cannot be matched to a valid document, the team asks for government-issued photo ID showing you are 19 or older.

The very first cash-out

On the first payout request the license requires verification, so government-issued photo ID, proof of address and a card image are checked.

A wallet you just added

As soon as you add a method the account has not seen, the team checks the card or wallet belongs to you before the next payout.

The origin of your funds

By the time a payment looks unlike your usual play, our Anjouan Offshore Finance Authority license ALSI-880623 obliges us to know where the money comes from; this is routine AML work, never an accusation.

Often the team asks for one or two of these, not the whole set.

Recent salary slips
Recent bank statements
A recent tax notice
Proof of a pension or benefit
A property sale contract

Why was your file refused?

Old paper, fresh copy. When the bill you send is older than the address check allows, the team returns it and asks for a current one. Pull a bill from the last weeks Use a utility or bank letter

Keep every edge visible. The moment a crop or filter shows up, the file looks tampered with, so send the whole page exactly as printed. Photograph all four edges Upload the untouched original

Expired then, valid now. Once the date on your ID has passed, it proves nothing, so a valid government-issued photo ID is asked for. Renew before the old one lapses Send both sides of the new card

Certainty at payout

Refused once, then approved

Useful the minute a document comes back refused or a withdrawal sits waiting on the check.

Why was my document refused, and what do I send instead?+

Refusals normally come from glare, crop or a detail that does not match your profile. Send a fresh scan with all four corners showing and the same name as your account. If the reason is unclear, live chat explains it in minutes.

Can I upload my documents from my phone?+

Yes. A phone camera works well when the whole card or page fills the frame and light comes from the side, not above. Flat, still shots on a dark surface pass faster than photos taken in a hand.

Will I have to send documents again after the first approval?+

Usually not, though a second look can happen if your details change or a payment method is added. In that case the casino asks only for what is missing.

When does the identity check happen at the latest?+

At the latest before your first withdrawal, as the license requires. It may come earlier, at registration or at your first deposit, so keep the three documents ready from the start.

Is my passport scan safe with the casino?+

Yes. Files travel over 256-bit AES encryption and are seen only by the team handling your verification. For anything about retention, the privacy mailbox at [email protected] has the answer.

How long does the verification take in total?+

Around 53 hours is the waiting time the casino plans for. Clear, well-lit files and matching details often close it sooner, and live chat gives a status while you wait.